Pack Care

While Stone Glacier Packs are a very resilient piece of backcountry equipment, here are some guidelines to ensure the longest life-span of your gear:

1.) Hand wash in warm water or lightly power wash without harsh detergents to remove organic materials.

2.) Do not use Bleach or hard detergents as they break down the fabric and thread integrity.

3.) Do not store in direct sunlight as long term UV will degrade the fabric and coating.

4.) Do not machine wash as the agitation weakens and damages the water resistance coating of the fabrics.

 

Warranty

Stone Glacier products are made in in the USA and have a lifetime warranty against defects in material and workmanship. Any issues associated with normal wear can be repaired at a minimal and reasonable charge.  Please call or email us at the below contact details for any warranty related questions or issues.

Phone: (406) 404-0641

Email: Info@StoneGlacier.com

Return Shipping Address:

      Stone Glacier, Inc.

      2308 N 7th Ave, #A

      Bozeman, MT 59715

 

Shipping Information

All orders are shipped the following business day of order placement, via USPS.  We strive to get your gear to you in a timely and cost effective manner.  Please contact us ASAP if you require any last minute changes to your order and we will do our best to accommodate your request. International shipments are subject to applicable duties and taxes.

For changes to your order please call or email us ASAP at the below information:

Phone: (406) 404-0641

Email: Info@StoneGlacier.com

 

Easy Returns & Exchanges

You have 30 days from the date of purchase to return any of our products for a full refund or exchange for a different size.  Products must still be in new and resalable condition without any physical damage, stains, etc.  We suggest upon arrival of your pack you load the pack with the poundage you expect to haul and put as many miles on it as you can to assure it is comfortable, fits properly, and meets your expectations.

To initiate a return or an exchange please call our customer service team at (406) 404-0641 and ship your product(s) to the below address.

Stone Glacier, Inc.
2308 N 7th Ave, #A
Bozeman, MT 59715