Shipping & Returns
We strive to achieve same day shipment to get you your gear as soon as possible, but in most cases orders are shipped the following business day of order placement, typically via USPS. It is important to us that you receive your gear in a timely and cost-efficient manner. Please contact us ASAP if you require any last minute changes to your order and we will do our best to accommodate your request. International shipments are subject to applicable duties and taxes.
For changes to your order please call or email us ASAP at the below information:
Phone: (406) 404-0641
Easy Returns & ExchangesWe offer a "30-Day Money Back Guarantee". You have 30 days from the date of purchase to return any of our products for a full refund or exchange for a different size. Products must still be in new and resalable condition without any physical damage, stains, etc. We suggest upon arrival of your pack you fit it properly, load it with 30lbs - 40lbs and assure it is comfortable, fits properly, and meets your expectations.
To initiate a return or exchange please call our customer service team at (406) 404-0641 and ship your product(s) to the below address.
Stone Glacier, Inc.
608 W Griffin Dr., Unit A
Bozeman, MT 59715